Returns

Returning an unwanted item?

We are sure you will love your Archive.Store purchases but if for any reason you need to send any item back to us for FREE subject to the following terms:

If you return an item requesting a refund within 14 days of the item being delivered to you, we will refund you in full by way of your original payment method.

If you return an item requesting a refund within 15 and 28 days of the item being delivered to you, we will send you an Archive.Store gift voucher for the amount you paid for the item. Gift vouchers will be sent to you via the email address you used when ordering.

We aim to refund you within 14 days of receiving the returned item, however delays can sometimes occur due to the way some banks process refunds.

To create your free uk returns label visit: 

https://track.shipstation.com/f/r/h/oYsq4gMqzg6vDXoySbJjYg%3D%3D

Free Returns are currently only available for UK customers who have ordered via our website, if you are a customer from outside of the UK or ordered through Asos Marketplace please contact us at returns@archive.store for return instructions (include order number in email subject).

After that?

We don't accept returns for items after the returns period stated. If you try to make a return after the given returns period, we will contact you and ask you to cover the delivery cost of returning the item to you.

Exchanges

We are also happy to exchange items for any items of the same value, or as credit towards a more expensive item. If you would like to exchange an item please contact us at returns@archive.store, please include your original order number, and a link to the item which you would like to exchange for in the email.

The exchange process can take a couple of weeks as it requires us to receive and process the returned item before shipping the new one, therefore if you are in a rush to get your new item please buy it as part of a new order and then return the original item using the refund process as stated above.